What Early Churn is Trying to Tell You
Churn isn’t random—it’s a signal. And if you know how to read it, it will tell you exactly what’s broken in your go-to-market strategy.
Feb 243 min read
The 80/20 Rule: Why Customer Success Should Focus on Existing Clients
The traditional sales mantra of "always be closing" is giving way to a more nuanced approach: "always be nurturing." The 80/20 rule in Custo
Feb 72 min read