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AI PROMPTS

Customer Support

Available Prompts:

42

Analyzing User Sentiment

Analyzing Sentiment in Ticket Resolutions to Identify Patterns

This prompt helps customer support teams create a sentiment analysis process focused on ticket resolution feedback. It identifies patterns in user satisfaction across different resolution types, support channels, and timeframes, providing actionable insights for improvement.

Customer Onboarding

Building an Onboarding Plan for Feature-Specific Adoption

This prompt helps customer support teams design an onboarding plan focused on guiding users to adopt specific features. It is ideal for products with a broad feature set, ensuring users gain proficiency in high-value areas relevant to their needs.

Conflict Resolution Techniques

Crafting a Framework for Mediating Product Usage Conflicts

This prompt helps customer support teams develop a framework to mediate conflicts arising from disagreements about how a product is used or its limitations. It focuses on empathetic clarification, providing accurate guidance, and collaborating with customers to find workable solutions.

Customer Onboarding

Crafting an Onboarding Journey for Multi-User Teams

This prompt helps customer support teams design an onboarding journey for teams using a software product. It focuses on collaborative setup, assigning roles, and ensuring all team members are equipped to adopt the product effectively.

Handling Customer Complaints

Building a Process for Handling Complaints About Unresolved Issues

This prompt helps customer support teams develop a structured process for managing complaints about unresolved issues. It focuses on re-engaging the customer, investigating the problem thoroughly, and ensuring a resolution while rebuilding trust.

Chatbot Script Design

Crafting a Chatbot Script for Billing and Subscription Assistance

This prompt helps customer support teams create a chatbot script to assist users with billing and subscription-related queries. It focuses on providing accurate information, guiding users through common tasks, and escalating complex cases when necessary.

Conflict Resolution Techniques

Crafting a Process for Resolving Interpersonal Conflicts Between Customers and Support Agents

This prompt helps customer support teams develop a process for resolving interpersonal conflicts between customers and support agents. It focuses on maintaining professionalism, addressing the root cause, and restoring a positive relationship.

Knowledge Base Articles

Creating Knowledge Base Articles for Common Technical Issues

This prompt helps customer support teams craft detailed knowledge base articles that address common technical issues customers encounter with your software. The focus is on clarity, step-by-step solutions, and providing additional resources to ensure users can resolve problems independently.

Analyzing User Sentiment

Building a Sentiment Analysis Framework for Post-Support Surveys

This prompt helps customer support teams create a framework for analyzing sentiment from post-support surveys. It focuses on identifying patterns in customer feedback, extracting actionable insights, and aligning results with support improvement initiatives.

Chatbot Script Design

Crafting a Chatbot Script for Customer Feedback Collection

This prompt helps customer support teams create a chatbot script designed to gather customer feedback efficiently. It focuses on crafting engaging questions, capturing actionable insights, and directing customers to additional support if needed.

Analyzing User Sentiment

Crafting a Sentiment Analysis Process for Real-Time Support Interactions

This prompt helps customer support teams design a sentiment analysis process for real-time support interactions, such as live chat and phone calls. It focuses on identifying emotional cues, improving response strategies, and ensuring timely resolutions.

Knowledge Base Articles

Creating Knowledge Base Articles for Troubleshooting Common Errors

This prompt helps customer support teams develop knowledge base articles that address frequent error messages or issues users encounter. The focus is on providing clear explanations, step-by-step troubleshooting steps, and preventative measures to help users resolve errors independently.

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