AI STRATEGY
Build Guardrails and Escalation Paths
Route Risk to the Right People
Escalation paths ensure risky, uncertain, or ethically sensitive outputs get reviewed by a human before reaching users. This is critical for maintaining control in high-stakes situations.
Why it's Important
Reduces exposure to unacceptable outputs
Protects users from hallucinated or biased content
Satisfies compliance for regulated use cases
Enables human oversight of edge cases
Builds a transparent review and approval process
How to Implement
Identify triggers for human review (e.g., low score + risky topic)
Build routing logic and notification systems
Assign reviewer roles and responsibilities
Set SLA expectations for review timelines
Create escalation dashboards and tracking tools
Use labeled examples to train reviewers
Regularly audit and tune escalation criteria
Available Workshops
Escalation Trigger Brainstorm
Reviewer Role Mapping
SLA & Workflow Planning
Dashboard Design Sprint
QA Calibration Session
Ethical Review Simulation
Deliverables
Human review trigger rules
Reviewer SOP (Standard Operating Procedure)
Escalation routing map
Reviewer training materials
Weekly escalation summary report
How to Measure
Number of escalations per week
Turnaround time per review
Reviewer agreement rate
Escalation false positive/false negative ratio
% of reviewed outputs requiring changes
% of critical errors prevented
Pro Tips
Use Slack or Jira integration for real-time escalation alerts
Visualize reviewer impact in dashboards
Share anonymized reviewer feedback with product teams
Include reviewers in model postmortems
Celebrate escalations that catch high-risk outputs
Get It Right
Set clear escalation thresholds
Rotate reviewers to avoid fatigue
Track reviewer consistency and decisions
Involve domain experts for high-risk areas
Build a feedback loop from reviewers to model training
Don't Make These Mistakes
Relying solely on automated detection
Overloading a single reviewer or team
Not documenting reviewer rationales
Skipping regular calibration
Treating human review as a last resort