Physical and Community Engagement
Suggestion Box on Dashboard
A Suggestion Box on the Dashboard is a digital tool integrated within a software application or company intranet that allows users to easily submit feedback, ideas, or suggestions directly through the user interface. This feature encourages ongoing input from users by providing a simple and accessible way to communicate their thoughts and improvements.
Pros:
Ease of Use: Provides a straightforward method for users to submit feedback without leaving the application.
Continuous Improvement: Facilitates ongoing collection of user insights, which can be used for continuous product enhancements.
User Engagement: Increases user engagement and satisfaction by involving them in the development process.
Cons:
Overload of Information: May generate a high volume of suggestions, some of which may not be practical, requiring resources to sift through.
Potential Neglect: Without proper management, suggestions can be overlooked, potentially leading to user dissatisfaction.
Integration Challenges: Needs to be seamlessly integrated into the dashboard without disrupting user experience.
IMPLEMENTATION
Integrate into User Interface: Design and integrate a suggestion box feature into the existing dashboard where it is easily accessible but non-intrusive.
Encourage Anonymity: Allow users the option to submit feedback anonymously to encourage honesty and increase participation.
Regular Reviews: Set up a routine schedule to review submissions and determine actionable items.
Feedback Acknowledgment: Implement a system to acknowledge receipt of suggestions, possibly providing timelines for review and action.
Report Back: Share changes or improvements made based on user suggestions, reinforcing the value of their input.
COST
Low
Incorporating a suggestion box into an existing digital platform is generally low-cost, primarily requiring some initial development and periodic management.
FREE/LOW COST OPTION
Use Existing Tools: Employ built-in features or widgets that may already be part of the platform’s development tools.
Internal Development: Utilize internal development resources to create the suggestion box instead of outsourcing.
Minimalist Design: Keep the design and functionality simple to minimize the development time and cost.
TIPS
Promote the Feature: Actively inform users about the suggestion box and encourage them to use it.
Highlight Impact: Demonstrate how previous suggestions have been implemented, showing users that their feedback leads to real changes.
Simplify Submission Process: Ensure the suggestion box is simple to use with minimal required fields to avoid deterring users.
Regular Updates: Regularly update users on what kinds of feedback are being looked for and any results from their suggestions.
Rewards for Useful Suggestions: Consider offering incentives for particularly helpful or innovative feedback.
RECOMMENDED USAGE
UX/UI Designers: Design the suggestion box feature to fit naturally within the existing dashboard.
Product Managers: Oversee the management of incoming suggestions and coordinate responses.
Customer Support Team: May assist in processing and responding to user feedback.
Development Team: Implements and maintains the suggestion box feature technically.
AVAILABLE TOOLS