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Should Have
15-30 days
Training Materials
Developing comprehensive training materials and tutorials to help users understand and effectively use the product. This includes user guides, video tutorials, and in-app walkthroughs.
IMPLEMENTATION
Identify Training Needs: Determine the key areas where users need guidance and support.
Develop Content: Create user guides, how-to articles, video tutorials, and in-app walkthroughs.
Distribute Materials: Make training materials available on the product website, help center, and within the product itself.
Gather Feedback: Collect user feedback on the training materials to improve their effectiveness.
TIPS
Use a variety of formats (text, video, interactive) to cater to different learning preferences.
Ensure materials are easy to understand and follow.
WHY IMPORTANT
Crucial for user onboarding and reducing support requests.
R
Customer Support, Product Management
A
Customer Support
C
Engineering, Marketing
I
Company
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