Should Have
30-45 days
Product FAQ
Creating a Frequently Asked Questions (FAQ) section to address common inquiries and concerns about the product. This helps users find answers quickly and reduces the burden on customer support.
IMPLEMENTATION
Identify Common Questions: Gather common questions from potential users, beta testers, and support teams.
Develop Answers: Write clear and concise answers to each question.
Organize FAQ: Categorize the questions and answers logically to make it easy for users to navigate.
Publish FAQ: Add the FAQ section to the product website and other relevant platforms.
Update Regularly: Continuously update the FAQ section based on user feedback and new inquiries.
TIPS
Use straightforward language and avoid technical jargon.
Ensure the FAQ is easily accessible from multiple points on the website.
WHY IMPORTANT
Significantly reduces customer support load and improves user experience.
R
Customer Support, Product Management
A
Customer Support
C
Marketing, Engineering
I
Company