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Must Have

30-60 days, Ongoing

Performance Monitoring

Continuously tracking and analyzing the performance and availability of the system to ensure it meets predefined standards and to quickly identify and address any issues that arise. This involves using various monitoring tools and metrics to keep the system running smoothly.

IMPLEMENTATION

Monitoring Tools:

  • Select and set up performance monitoring tools (e.g., New Relic, Datadog, Prometheus, Nagios).

  • Use application performance monitoring (APM) tools to track key metrics like response time, throughput, and error rates.

  • Implement server and network monitoring tools to measure CPU usage, memory usage, disk I/O, and network latency.

  • Set up uptime monitoring tools (e.g., Pingdom, UptimeRobot) to ensure the system is accessible.

Metrics and Alerts:

  • Define key performance indicators (KPIs) and service level objectives (SLOs) for system performance and uptime.

  • Set thresholds for critical metrics and configure alerts to notify the team of potential issues.

  • Monitor system logs and use log management tools to identify errors and anomalies.

Data Analysis:

  • Regularly analyze monitoring data to identify performance trends and potential bottlenecks.

  • Use historical data to predict and prevent future issues.

  • Generate and review performance reports to assess system health and performance against targets.

Incident Management:

  • Implement an incident management process to quickly address and resolve performance issues.

  • Conduct root cause analysis (RCA) for major incidents to prevent recurrence.

  • Maintain a knowledge base of common issues and resolutions to speed up troubleshooting.

TIPS 

  • Regularly review and update monitoring configurations and alert thresholds.

  • Ensure monitoring covers all critical components of the system, including third-party services and APIs.

  • Use automated tools to streamline data collection and analysis.

  • Foster a culture of proactive monitoring and quick response to alerts.

  • Keep stakeholders informed about system performance and uptime through regular reports.

WHY IMPORTANT

Critical for ensuring system reliability, performance, and user satisfaction.)

R

DevOps, IT

A

DevOps

C

Engineering, Product Management

I

Executive Team, Operations, QA, Customer Support

Fractional Executives

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