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User Engagement

Voice of the Customer

Viral Content

Creating viral content involves developing engaging and shareable content that resonates with users and encourages them to share it with their network. Viral content can take various forms, such as videos, images, articles, or memes, and often leverages humor, emotion, or novelty to spark interest and drive sharing among users.

OBJECTIVES

  • Increase brand visibility and reach by creating content that has the potential to spread rapidly across social media and other online channels.

  • Generate word-of-mouth referrals and organic growth by encouraging users to share viral content with their friends, family, and followers.

  • Build community and brand advocacy by fostering a sense of connection and belonging among users who engage with and share viral content.

  • Drive traffic, engagement, and conversions by leveraging the viral distribution of content to attract new users and potential customers.

BENEFITS

  • Amplifies brand exposure and awareness through organic sharing and distribution of viral content across social media and online platforms.

  • Increases user engagement and interaction with the brand by creating content that resonates emotionally or intellectually with target audiences.

  • Generates leads, conversions, and sales through the referral traffic and exposure generated by viral content sharing.

  • Strengthens brand loyalty and advocacy by fostering a community of users who actively engage with and share content related to the brand.

CHALLENGES

  • Creating content that is genuinely compelling, unique, and share-worthy to stand out in a crowded digital landscape.

  • Ensuring content aligns with brand values, messaging, and target audience preferences to resonate effectively with users.

  • Encouraging user sharing and engagement with viral content without appearing forced, spammy, or inauthentic.

  • Measuring the impact and success of viral content in terms of reach, engagement, conversions, and brand sentiment.

EFFORT

7

Moderate to high effort required for creating, promoting, and measuring the impact of viral content

VALUE

9

High value potential for increasing brand visibility, engagement, and conversions through the organic sharing and distribution of viral content

WORKS BEST WITH

B2B, B2C, B2B2C, SaaS

IMPLEMENTATION

  1. Identify target audience interests, preferences, and pain points to inform the creation of viral content that resonates with their needs and emotions.

  2. Develop creative and engaging content ideas, leveraging humor, emotion, storytelling, or novelty to capture users' attention and encourage sharing.

  3. Choose appropriate distribution channels and platforms for sharing viral content, such as social media, blogs, forums, or content aggregation sites.

  4. Encourage user participation and sharing by including clear calls-to-action, incentives, or prompts within the content.

  5. Monitor and track the performance of viral content in terms of reach, engagement, and conversions using analytics tools and metrics.

  6. Iterate on content strategies based on feedback, insights, and emerging trends to optimize the creation and distribution of viral content over time.

HOW TO MEASURE

  • Reach and impressions: Number of users exposed to viral content through shares, views, or interactions.

  • Engagement metrics such as likes, shares, comments, or retweets indicating user interaction and involvement with viral content.

  • Referral traffic: Amount of website traffic generated by users clicking on shared links or mentions of viral content.

  • Conversion rates: Percentage of users who take desired actions, such as signing up, purchasing, or subscribing, after engaging with viral content.

  • Brand sentiment: Analysis of user sentiment and perceptions related to viral content, reflecting positive or negative associations with the brand.

REAL-WORLD EXAMPLE

Company: FitTracker Fitness App (B2C) 


Implementation:

  1. FitTracker creates a series of engaging and humorous workout videos featuring relatable scenarios and challenges faced by users.

  2. The videos are shared on social media platforms with catchy titles, hashtags, and captions to encourage users to watch and share with their friends.

  3. FitTracker encourages user participation by launching a hashtag campaign inviting users to share their own workout stories and experiences.

  4. The videos go viral, generating thousands of shares, likes, and comments across social media platforms, amplifying brand exposure and reach.

  5. FitTracker tracks referral traffic and conversions attributed to viral content sharing, analyzing the impact on app downloads and user engagement.

  6. The company continues to produce and share viral content regularly, leveraging user feedback and insights to refine content strategies and optimize performance. 

Outcome:

  • FitTracker's viral content campaign increases brand visibility and awareness, attracting new users and driving app downloads through organic sharing and engagement.

  • Users feel connected to the brand and community through shared experiences and storytelling, leading to higher engagement and loyalty with the app.

  • FitTracker establishes itself as a leading fitness brand with a strong online presence and active community of users who advocate for the app through viral content sharing.

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