Kelly

Kelly Olson helps startups grow by turning customer chaos into clarity, delivering predictable outcomes that drive long-term value. She partners with CEOs and GTM leaders to scale post-sales operations, boost retention, and drive expansion through efficient processes and playbooks. With 20+ years in SaaS, agencies, and services, she’s built customer success teams, launched feedback and health programs, and driven partner initiatives generating millions. Her work is anchored in the Five Building Blocks of Customer Lifetime Value.