Writing Job Descriptions
Writing a Job Description for a Customer-Focused Role
This prompt helps HR teams craft a job description for customer-facing roles, such as Customer Success Manager or Support Specialist. It focuses on defining key responsibilities, desired skills, and the impact the role has on customer satisfaction and retention.
Responsible:
HR/Recruiting
Accountable, Informed or Consulted:
HR, Customer Success, Sales
THE PREP
Creating effective prompts involves tailoring them with detailed, relevant information and uploading documents that provide the best context. Prompts act as a framework to guide the response, but specificity and customization ensure the most accurate and helpful results. Use these prep tips to get the most out of this prompt:
Define the target customer persona and the role’s involvement in their journey.
Align with customer success or sales teams to understand key responsibilities.
Compile data on how the role impacts customer retention, satisfaction, or other KPIs.
THE PROMPT
Help write a clear and engaging job description for the position of [specific customer-facing role, e.g., Customer Success Manager] at [specific software startup]. Focus on:
Role Summary: Recommending a strong introduction, such as, ‘Highlight how the role builds long-lasting relationships with customers and ensures their success with the company’s products or services.’
Responsibilities: Suggesting specific tasks, like, ‘List duties, such as onboarding new clients, conducting training sessions, resolving customer issues, and identifying upsell opportunities.’
Skills and Qualifications: Providing criteria, such as, ‘Detail required skills, including excellent communication, problem-solving abilities, and familiarity with CRM tools like Salesforce or HubSpot.’
Metrics and Impact: Including measurable outcomes, like, ‘Describe how the role contributes to customer retention, satisfaction scores, and overall revenue growth.’
Cultural Fit and Benefits: Recommending ways to appeal to candidates, such as, ‘Emphasize the company’s customer-first culture, team collaboration, and professional development opportunities.’
Provide a structured and persuasive job description that attracts candidates passionate about customer success and aligns with the company’s goals. If additional details about customer needs or role expectations are required, ask clarifying questions to refine the description.
Bonus Add-On Prompts
Propose strategies for emphasizing the role’s contribution to customer retention and revenue growth.
Suggest methods for highlighting growth opportunities within customer-focused roles.
Highlight techniques for tailoring job descriptions to align with the company’s unique customer base.
Use AI responsibly by verifying its outputs, as it may occasionally generate inaccurate or incomplete information. Treat AI as a tool to support your decision-making, ensuring human oversight and professional judgment for critical or sensitive use cases.
SUGGESTIONS TO IMPROVE
Focus on different customer-facing roles, like technical support versus account management.
Include tips for emphasizing required tools or software proficiency, such as helpdesk platforms.
Propose ways to showcase the role’s career advancement opportunities within the company.
Highlight tools like Grammarly or Hemingway to ensure clarity and conciseness in the description.
Add suggestions for linking the description to customer testimonials or case studies.
WHEN TO USE
When hiring for customer success, support, or account management positions.
To improve customer-centric job descriptions to attract top talent.
During expansion of customer-facing teams to align with growth goals.
WHEN NOT TO USE
For roles without direct customer interaction.
If customer-focused responsibilities are undefined or in flux.