Generating Wireframe Ideas
Wireframe Ideas for a Knowledge Base or Help Center
This prompt helps teams design wireframe concepts for a knowledge base or help center, focusing on intuitive navigation, clear content organization, and easy access to support resources. It ensures users can find answers efficiently while enhancing the overall support experience.
Responsible:
Product Design
Accountable, Informed or Consulted:
Design, Product, Engineering
THE PREP
Creating effective prompts involves tailoring them with detailed, relevant information and uploading documents that provide the best context. Prompts act as a framework to guide the response, but specificity and customization ensure the most accurate and helpful results. Use these prep tips to get the most out of this prompt:
Define the types of content users will need, such as FAQs, tutorials, or troubleshooting guides.
Review existing support resources to identify commonly searched topics or user pain points.
Analyze competitor knowledge bases for design and feature inspiration.
THE PROMPT
Generate wireframe ideas for a knowledge base or help center in [specific product or service]. Focus on:
Search Functionality: Including a prominent search bar with predictive text to help users quickly locate articles or guides.
Content Organization: Designing intuitive categories and subcategories for browsing.
Highlighting Popular Resources: Featuring frequently accessed articles, FAQs, or video tutorials prominently on the main page.
Multi-Channel Support: Providing clear links to contact options like live chat, email, or forums.
Mobile Responsiveness: Ensuring the layout works seamlessly across all devices.
Provide wireframe suggestions with explanations for how each section enhances user accessibility and reduces support requests. If additional context about the product’s support needs or user challenges is required, ask clarifying questions to refine the suggestions.
Bonus Add-On Prompts
Propose wireframes that include interactive troubleshooting flows for common issues.
Suggest layouts for a help center featuring multimedia content, such as videos or infographics.
Highlight wireframe designs that incorporate user feedback or voting for helpful articles.
Use AI responsibly by verifying its outputs, as it may occasionally generate inaccurate or incomplete information. Treat AI as a tool to support your decision-making, ensuring human oversight and professional judgment for critical or sensitive use cases.
SUGGESTIONS TO IMPROVE
Tailor wireframes for knowledge bases targeting specific industries, such as SaaS or e-commerce.
Include localization options for multilingual support.
Highlight designs that integrate with chatbot or AI-powered support systems.
Focus on modular layouts to accommodate future content expansion.
Propose options for users to rate or provide feedback on articles.
WHEN TO USE
When designing or revamping a knowledge base or help center.
To reduce support tickets by improving self-service resources.
During planning for scalable support systems as the user base grows.
WHEN NOT TO USE
If support is limited to direct, one-on-one communication without self-service options.
When the platform does not require any form of user help or documentation.