User Experience Research
Understanding User Frustrations Through Pain Point Research
This prompt helps teams design a UX research study to identify and analyze user frustrations during product interactions. It focuses on uncovering barriers that hinder task completion or satisfaction and provides actionable insights to improve the user experience.
Responsible:
Product Design
Accountable, Informed or Consulted:
Design, Product, Customer Success
THE PREP
Creating effective prompts involves tailoring them with detailed, relevant information and uploading documents that provide the best context. Prompts act as a framework to guide the response, but specificity and customization ensure the most accurate and helpful results. Use these prep tips to get the most out of this prompt:
Define the key tasks or workflows to explore for pain points.
Recruit a diverse group of participants, including new and experienced users.
Prepare scenarios, scripts, or prototypes for guided testing sessions.
THE PROMPT
Help design a UX research study to understand user frustrations and pain points during interactions with [specific product or feature]. Focus on:
Participant Recruitment: Selecting users who represent key personas, including those who have experienced difficulties with the product.
Scenario-Based Tasks: Creating scenarios or tasks that users commonly encounter and observing where they struggle.
Feedback Collection: Using think-aloud protocols, post-task surveys, or debrief interviews to capture user feedback.
Behavioral Metrics: Measuring indicators of frustration, such as task completion times, error rates, and abandonment.
Root Cause Analysis: Identifying the underlying reasons for pain points and providing actionable insights for design improvements.
Provide specific recommendations for structuring the research, including tools (e.g., Lookback, Hotjar, UserZoom) and methods for synthesizing findings. If additional details about the product or user workflows are needed, ask clarifying questions to refine the suggestions.
Bonus Add-On Prompts
Propose methods for visualizing user pain points, such as journey maps or frustration heatmaps.
Suggest techniques for prioritizing pain points based on severity and frequency.
Highlight ways to combine qualitative and quantitative insights for a comprehensive analysis.
Use AI responsibly by verifying its outputs, as it may occasionally generate inaccurate or incomplete information. Treat AI as a tool to support your decision-making, ensuring human oversight and professional judgment for critical or sensitive use cases.
SUGGESTIONS TO IMPROVE
Focus the study on specific tasks, such as account setup or advanced feature use.
Include methods to analyze emotional responses alongside performance metrics.
Propose techniques for uncovering latent frustrations users may not articulate directly.
Highlight strategies for testing potential solutions to identified pain points.
Add recommendations for sharing findings with cross-functional teams for actionable changes.
WHEN TO USE
To identify and address barriers to usability and satisfaction.
During redesigns to improve workflows and reduce friction.
When users report high levels of frustration or dissatisfaction.
WHEN NOT TO USE
If the product is still in early development without defined workflows.
When focusing on high-level strategy rather than detailed interaction analysis.