Analyzing Feedback Trends
Analyzing Feedback Trends for Product Usability
This prompt helps teams identify recurring feedback trends related to product usability. It focuses on uncovering patterns in how users interact with the product, where they face challenges, and what improvements could enhance their experience, driving usability-focused updates.
Responsible:
Product Management
Accountable, Informed or Consulted:
Product, Design, Customer Success
THE PREP
Creating effective prompts involves tailoring them with detailed, relevant information and uploading documents that provide the best context. Prompts act as a framework to guide the response, but specificity and customization ensure the most accurate and helpful results. Use these prep tips to get the most out of this prompt:
Compile user feedback from support logs, usability tests, and surveys.
Organize the feedback by product areas (e.g., navigation, search, account settings).
Review previous updates to identify whether past usability issues have been resolved or persisted.
THE PROMPT
Analyze user feedback for [product/service name] to identify trends related to usability. Focus on:
Recurring issues users experience with navigation, workflows, or key features.
Suggestions for improving ease of use or simplifying processes.
Patterns in support requests that indicate usability challenges (e.g., 'How do I...?' questions).
Recommendations for prioritizing usability updates based on the frequency and severity of issues.
If additional details about user personas, product areas, or existing usability data are needed, ask clarifying questions to refine the analysis.
Bonus Add-On Prompts
Suggest a list of the most common usability pain points users face, ranked by their impact.
Identify trends in feedback about accessibility issues and propose solutions to address them.
Propose updates to UI/UX based on recurring navigation or workflow challenges.
Use AI responsibly by verifying its outputs, as it may occasionally generate inaccurate or incomplete information. Treat AI as a tool to support your decision-making, ensuring human oversight and professional judgment for critical or sensitive use cases.
SUGGESTIONS TO IMPROVE
Include accessibility feedback for a more inclusive usability analysis.
Focus on specific user groups, such as new users or power users.
Add sentiment analysis to prioritize areas where frustration is highest.
Incorporate benchmarks for usability trends compared to industry standards.
Tailor the analysis for mobile vs. desktop usability, if relevant.
WHEN TO USE
To prioritize usability improvements for new or existing features.
When usability issues are affecting user satisfaction or retention.
During the design phase of product updates or feature launches.
WHEN NOT TO USE
If feedback data does not contain actionable usability insights.
When focusing on broader strategic or non-usability-related improvements.